You may request a full refund for an Ansys Innovation Marketplace purchase within fourteen (14) days from the date of purchase if you are dissatisfied for any reason. Refunds may take up to four (4) business days to process. If your refund was approved but you have not received it after four (4) business days, first check with your credit card company as companies can have varying policies on days the number of days it takes for processing refunds. Your access to an offering will be cancelled after your refund is processed. There are no refunds provided for any products including cloud hours once any of the hours have been consumed. If you purchased multiple products on one order, you may request a refund for a subset of the unused products.